Frequently Asked Questions
What is a Treat Meter™?
The Treat Meter consists of inward facing; soft, adjustable rubber prongs that control the flow of treat dispersal. The flexible prongs move aside to allow treats or kibble to be stuffed inside the toy. As the dog plays, treats randomly fall through the opening. The prongs can be trimmed with scissors or nail clippers to increase the flow of treats. The Treat Meter is found in our Chuckle™, Squirrel Dude™, and Waggle™ toys.
What can you stuff in the Busy Buddy® toys?
Lots of things! Available in original bite size & small bite size, Liver Biscotti™ treats are the perfect hard treat for the Busy Buddy toys. Other ideas include smearing the Twist ‘n Treat™ with cream cheese, peanut butter, spreadable cheese or even liver paste. You can also plug the small suction hole in the Squirrel Dude with peanut butter and freeze chicken broth for an extra special treat. Load the Chuckle, Squirrel Dude and Waggle with hard biscuits for an extra-special treat. Pour your regular kibble into the Tug-a-Jug™ and make your dog work for his dinner! You’ll find you can stuff and smear all sorts of food and treats into the Busy Buddy toys! We recommend that owners monitor their dogs while playing with the Busy Buddy toys and inspect toys frequently after play sessions for wear and tear.
How did Premier determine the Chew Strength Meter?
The Chew Meter was determined based on field testing. We tested a variety of “extreme chewers” to determine how well the toys stood up under vigorous chewing. If our most spirited and strongest chewers damaged the toy, we gave the toy a medium strength assessment. If the toy stood up under hearty chewing, it was given a hard strength assessment.
Due to the vast diversity of size, weight, strength, age, and activity level of dogs, there is no formula that can be used to calculate precise strength levels. The Chew Meter is not breed specific, rather it’s based on power and force of the individual dog’s chewing style.
I have an extremely tough chewer – my dog destroys most toys. Are any of the Busy Buddy toys suitable for my dog?
Our strongest toys are the Bouncy Bone™, Football and the Squirrel Dude. If you have a large dog that’s an extremely aggressive chewer, we also have a black Football that’s made of the strongest and toughest natural rubber. We recommend that owners monitor their dogs while playing with the Busy Buddy toys and inspect toys frequently after play sessions for wear and tear.
Which of your toys is indestructible?
While our Bouncy Bone, Football and Squirrel Dude toys are our strongest toys and will stand up to some of the toughest chewing, no toy is indestructible. We recommend that owners monitor their dogs while playing with the Busy Buddy toys and inspect toys frequently after play sessions for wear and tear.
What are the Busy Buddy toys made of?
The majority of our Busy Buddy toys are made of natural rubber. The Bouncy Bone also features durable nylon for the bone ends. The jug of the Tug-a-Jug consists of hard plastic that is able to withstand vigorous playing.
What is your replacement policy? What if I buy a toy that my dog destroyed?
While we strive to make our toys are durable as possible, we realize that no toy is truly indestructible and some dogs may destroy our toys. If you purchased the correct size for your dog and your dog destroyed the toy such that you are not satisfied with the product, we will happily provide you a one time replacement for that toy (either providing the same toy to try again or an alternate toy to see if it works better). We do not offer replacements beyond the first time replacement unless you have a defective product. If you believe the toy you’ve purchased is defective, please don’t hesitate to contact us and we will work with you to replace the toy. Contact us at info@premier.com. For toy size recommendations, please see individual product pages.
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